Automating Law Firms and AI both Serves and Hinders
Automating Law Firms and AI (artificial intelligence) is, without a doubt, affecting your Law Firm. Advances in technology are rolling out whether you are for them or against them, so it makes sense that you would want to protect the firm you work so hard for. You don’t have to love AI to benefit from its functions, and similarly, banning technology will not save you from all the advances being implemented all around you.
In the article, Artificial Intelligence: The Fastest Moving Technology, Peter Brown explains some of the privacy risks brought on by AI stating that, “Over the past several decades, digitization of government records, digital commerce, mobile communications and social media, have all generated enormous databases of information about individuals, creating well-recognized risks to personal privacy.” Brown’s example court ruling also solidifies well how an individual’s personal privacy is threatened. But what of your business’ privacy?
AI is collecting data. Period. So, you may realistically draw conclusions between personal privacy risks and perceived hindrances to your business. After all, WE perform the business activity.
Think about it. Facial recognition is one of many types of digital fingerprints. While you cruise your personal social media accounts, and post pictures etc. you believe you're keeping a “personal” activity, separate from business. Then, you go to work and do your job. Whether in a physical courtroom, or a virtual one (COVID impacts and all)... your FACE is being recorded. The single common denominator between these two events? You guessed it… YOUR FACE!
These two seemingly separate events live in a digital file, to be made use of when circumstances are corresponding. No matter where these events are kept, they are still accessible through our modern day technologies, thus a file of digital proportions. “Your file” and in many cases, online and since we know that AI has no critical reasoning, just data, we begin to see areas of concern.
Here are a few examples I uncovered about AI and how it has hindered homes/businesses:
- Chatbots Going Rogue. Do you have a chat option on your website to help visitors? An example that I found on this, called the event a “public relations nightmare”.
- Environmental Controls Wreaking Havoc. Do you have a smart home/office? Temperature controlled by AI? Electrical fires and other devastating events have occurred from AI malfunctions.
- Political Environment Sabotage? We know that business can be negatively affected by our government, and elected officials. Controversial as it may be, our government makes use of AI… I’m sure if you look hard enough, you’ll discover your own vulnerability here. LOL!
- Robot Gets Your Job. How secure is your job? “Clients are demanding that firms use AI-infused tools to speed work, lower costs, and provide better information.” This, from an article on BloombergLaw.com, which also graphically highlights which jobs are most at risk of being lost to AI.
- Absence of co-worker Interactions. Sure, you can get some inspiration and motivation from AI. But it does not compare with the human to human conversation, when ethical decision making is needed. Human Instinct and gut feelings still have their place in the working environment.
- Time and Money Spent Hiring a different Set of Employees. With AI comes the demand for new levels of skill set, one being how to interact with and use the new technology. Training time for use of new technologies are likely to compound, requiring/making demands on populations. You may even have to change the direction of the business depending on the type of emergence AI makes within a field or department.
Well now, is there anything positive left to say about using AI in the practice? Of course there is! Scenarios with both large amounts of tedious, labor-intensive work, and client council and advocacy are always two-fold if you don’t seek a bit of uhmmm, AI...expertise. Sure, you might be able to get those audit papers rifled through in time and spend some much needed R&R with your top patron before the court order date! But, what if you always had time for CRM? AI has been known for helping people grow their businesses too! Here are a few benefits to consider:
Benefits of Artificial Intelligence (AI) in your Practice
- Document comparison saves time for clients - Whether you are comparing banking documents or compound documents with various graphs and embedded information, having a computer get the “digs” could save you from weeks of sweating over tiny details that if missed, could seriously land you in hot water or worse.
- Get notified of critical alerts - As busy as lawyers are, it’s not surprising they may forget about really important dates, like for renewals, conferences, and out of court negotiations. Now, there are apps like Clio that really operate like a perfect dedicated administrative assistant.
- Create Fact Patterns - Oftentimes, lawyers are needed to spend hours upon hours pouring over documents to find a similar matter and its number of occurrences to help prove a case. With special AI software, cases can be dealt with in speedier timing and with a whole lot more efficiently.
- Predict litigation outcomes - Let’s face it, algorithms aren’t exactly fun to try and track and they can get pretty complicated given the number of possible variables. Humans are certainly likely to miss something in this arena and would be better suited spending their time working to pull a case together after obtaining all the data.
- Compile information from all devices - Get quick access to all documents through coding that pulls up easily and effortlessly. If you find yourself looking at a commercial lawsuit, you’ll be happy you can find what you need in time to make the best decision possible in the best possible time.
- Legal Research - Automate the searches that have an endless list of precedents and statutes. Special research can be like trying to “find a needle in a haystack”, a figurative saying, but can you imagine?
Now that you have a glimpse of both AI’s benefits and hindrances, you may be a step closer to deciding on one thing or another that may have been looming in the back of your mind. AI is an unfolding reality. Even without our full understanding of its impacts, we currently get to pick and choose how to incorporate AI into business, and being deliberate about these choices is powerful.
I have certainly felt the benefit from AI, in my accounting practice, serving Law firms just like yours. We are able to migrate data, clean up books, and automate tedious tasks in such a way that allows us to take a more human approach to guiding our clients into a better future. The results are amazing. Clients have experienced increased profit, peace of mind, better security, and confirmation of compliance - results that make my heart happy.
Got a question or need further guidance? Contact Us. Also, we’re up to some pretty amazing things with a new company for Data Migration service – check that page out while you’re here. We’ve been excited in our process, helping firms become future-forward.
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